FAQ
1. What materials are used in your printed T-shirts?
Our T-shirts are crafted from premium fabrics like 100% cotton or a blend of 60% polyester and 40% cotton, offering both comfort and durability.
2. How do I select the right size?
We provide a detailed size chart on each product page to help you choose the best fit. Please refer to it before placing your order.
3. What printing techniques do you use for your T-shirts?
We utilize Direct-to-film printing (DTF) method to ensure vibrant colors and long-lasting designs.
4. How should I care for my printed T-shirt?
Machine wash inside out in cold water, tumble dry on low heat, and avoid ironing directly on the print to maintain the quality.
5. Can I place a custom order for a T-shirt?
Yes, we offer customization with full advance payment. Contact us via Whats App (text only) for more information on placing a custom order.
6. What is your return and exchange policy?
You can request an exchange or refund within 2 days of receiving the parcel if the item is faulty, damaged, defective, or does not match the original design.
7. How long does delivery take?
Delivery typically takes 5 to 7 working days within Pakistan.
8. What are your delivery charges?
For orders within Pakistan, our delivery charge is 200 PKR. International delivery charges vary based on the destination.
9. Do you offer international shipping?
Yes, we ship internationally. Shipping times and costs depend on the destination.
10. What payment methods do you accept?
We currently accept Cash on Delivery (COD) within Pakistan for regular orders. For customization orders, full advance payment is required.
11. Can I visit your store physically?
We do not allow physical tours of our store. For any inquiries, please contact us via WhatsApp (text only).
12. How can I track my order?
You will receive a tracking number via email or SMS once your order is shipped. You can use this number to track your order online.
13. What should I do if I receive a damaged or incorrect item?
Please contact us within 2 days of delivery with your order number and a photo of the issue. We will assist you with an exchange or refund.
14. Can I cancel or change my order after placing it?
Orders can be canceled or modified within 24 hours of placing them. After this period, changes may not be possible.
15. Do you offer discounts on bulk orders?
Yes, we offer discounts for bulk orders. Please contact us via WhatsApp for more details.
16. Are your T-shirts true to size?
Our T-shirts are designed to be true to size, but we recommend checking our size guide before purchasing.
17. What if the item I want is out of stock?
If an item is out of stock, you can sign up for notifications to be informed when it’s available again.
18. How do I know if my order was successful?
You will receive a confirmation email or SMS once your order is successfully placed.
19. What happens if I miss my delivery?
If a delivery attempt fails, our courier will contact you to reschedule. Please ensure your contact details are correct.
20. How do I contact customer support?
For any queries or support, please contact us via Whats App (text only) at the provided number. We’re here to assist you.
Note:
We do not accept direct calls at HSN TEES.
We do not allow physical visits at HSN TEES.
Thank you for choosing HSN TEES! We’re looking forward to providing you with exceptional support.